MY INDUSTRIA – The customer portal for our tenants and property owners.


Our goal

A better, faster service for our clients combined with increased transparency and around the clock availability – from home or on the road, just as you like.

What you can expect

Personal such as the payment of your credit or questions about ancillary costs can be sent directly to your contact person. Do you have a notification of claim? No problem at all; simply upload it with a picture and the notification is sent directly to your personal point of contact.



Our service for you

Regardless of our business hours you are able to view your contract details and documents, download forms as well as change personal details via the INDUSTRIA client portal.

Your personal requests

Send us your personal requests such as a change in your banking details, issuing a rental certificate – simply and directly via your own log-in area.



Report damage quickly and directly

Would you like to a report damage in your apartment or at your garage/ parking space? Nothing easier than that – simply upload a picture of the damage and send your message directly to your contact person.

All tenants and owners will receive a letter from INDUSTRIA with a registration code with which you need to register at www.industria-kundenportal.de. You can then log in to the customer portal either on your PC or download the “MY INDUSTRIA” app from the Play Store or App Store.

Asset and property management
Value creation and multiplication – for our clients

As an asset class, residential real estate is not subject to the familiar price fluctuations of other forms of investment. However, this does not mean that its values thrive on their own and that it remains permanently marketable by itself. Unless, that is, private and institutional investors make use of INDUSTRIA's asset and property management services: we systematically drive the property's earnings potential so that our clients can be sure of value retention.

We manage the operational and organisational business of the property on a fiduciary basis for our clients. In order to ensure the property’s the long term sustainable economic earning capacity, we rely on suitable strategies and on the entire spectrum of commercial and technical property management: from looking after our private and institutional investors’ properties to rental and WEG management for our own holdings and those of third parties, to owner and tenant support as part of our service package, we cover all service areas that are crucial for boosting the value of the residential property. Our clients can choose between the complete package or individual solutions.

Our asset and property management is based on INDUSTRIA's longstanding experience as a professional property manager - and on long-term market trends for services and rents. This is how we are able to use targeted measures to create an optimum ratio of income to expenditure and generate a sustainable return for our clients.

Services at a glance

  • Point of contact for your tenants with our customer portal at www.industria-kundenportal.de and the “MyIndustria"
  • Tenant management
  • Representation of your owner interests vis-à-vis the tenant
  • Annual accounting of costs and service charges vis-à-vis tenants
  • Implementation of rent increases in compliance with the legal framework conditions
  • Reletting of the property when tenants vacate, in consultation with you
  • Monitoring of minor repairs carried out by the tenant and inspection of the work when taking back the flat
  • Advice on modernising flats and, if necessary, assistance in finding tradespeople

Do you have questions about MY INDUSTRIA?

Please do not hesitate to contact us for further information:
Phone: 0800 83 83 888
E-Mail: support-myindustria@industria-immobilien.de

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